Showing posts with label refunds. Show all posts
Showing posts with label refunds. Show all posts

Tuesday, December 16, 2008

United Airlines Offers Advice to Customers Affected by Forecasted Chicago Snowstorm and Issues Travel Waiver

/PRNewswire-FirstCall/ -- As a result of forecasted snowstorms in Chicago, United is encouraging customers to take advantage of its travel waiver and to consider their travel plans, as certain change fees have been waived for them. United advises customers to log on to united.com to make changes to their itineraries or to call United reservations at 1-800-UNITED-1 or their travel agency. All changes must be made by midnight of the customer's original travel date. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.

The revised ticketing policies apply to all tickets purchased Dec. 15, 2008 or earlier, for travel between Dec. 15-17, to, from and through Chicago on any United(R), United Express(R) or United code-share flight. Origin and destination cities must remain the same.

Customers with canceled flights are eligible to apply for a full refund.

Flights may be delayed or canceled in Chicago as a result of the forecasted snow. Customers can minimize possible inconvenience by checking the status of their flights before going to the airport, at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive United's automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at united.com.

United will continue to monitor the situation and adjust ticketing policies on united.com.

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Saturday, October 25, 2008

Royal Caribbean Cruises Ltd. Announces End to Fuel Supplement

PRNewswire-FirstCall/ -- Royal Caribbean Cruises Ltd. today announced that the company's fuel supplement will no longer apply to new Royal Caribbean International, Celebrity Cruises and Azamara Cruises bookings made on or after November 10, 2008, anywhere in the world, for sailings that depart on or after January 1, 2010.

This decision takes into consideration the recent reductions in global fuel prices. The company has also established specific guidelines that will determine whether fuel supplement refunds will be provided for sailings that begin in 2009 and later, which were booked prior to November 10, 2008, if fuel prices remain below a specific price threshold.

For 2009 sailings and 2010 sailings booked before November 10, 2008, the company will determine on a quarterly basis whether fuel supplements will be refunded. Refunds, in the form of an onboard credit, will be provided if the closing price of West Texas Intermediate fuel is $65 or less, at the closing time of the New York Mercantile Exchange, two weeks prior to the beginning of the upcoming calendar quarter. When those conditions are met, an onboard credit will be provided to all guests on sailings that begin during the upcoming calendar quarter.

The dates on which the price of West Texas Intermediate fuel will be measured, and the quarters during which refunds could apply are:

Fuel Price Determination Date Quarter of Possible Fuel Supplement Refunds

December 18, 2008 First quarter 2009
March 18, 2009 Second quarter 2009
June 17, 2009 Third quarter 2009
September 17, 2009 Fourth quarter 2009
December 18, 2009 First quarter 2010
March 18, 2010 Second quarter 2010
June 17, 2010 Third quarter 2010
September 17, 2010 Fourth quarter 2010

The company will continue to closely monitor the movement of global fuel prices and recognize that an upturn in those prices could necessitate the reinstatement of a fuel supplement.