US Airways Customers Affected by December Winter Storm May Change Itineraries without Penalty

(BUSINESS WIRE)--US Airways (NYSE:LCC) is relaxing certain fees for customers who may have to change travel plans as a result of the December snow storms. The airline will waive the standard change fee, advance reservation and ticketing requirements for customers traveling to the following markets between Dec. 18 and Dec. 20 on any US Airways, US Airways Express or US Airways codeshare flight:

Philadelphia; New York-LaGuardia; New York-JFK; Hartford, Conn.; Chicago; Indianapolis; Boston; Detroit; Kansas City, Mo.; St. Louis; Newark, N.J.; Albany, N.Y.; Newburgh, N.Y.; Rochester, N.Y.; Syracuse, N.Y.; White Plains, N.Y.; Providence, R.I.; Milwaukee; Toronto and Montreal;

Customers are strongly encouraged to check flight status at usairways.com, by calling 800-428-4322, or by texting their flight number to TEXTUS before arriving at the airport.

If US Airways service continues to operate to the affected destinations, customers can make certain changes without incurring the standard change fee, advance reservation or ticketing requirements:

* Customers can move their entire itinerary up to seven days before or after the scheduled origination date.
* Customers can apply the full value of their wholly unused tickets toward the purchase of a ticket to an alternate destination, although travel must originate within seven days of the scheduled origination date.

Customers traveling on certain tickets, such as some available from third-party ticket discounters, including but not limited to discount travel websites, may not have all elements of the policy available to them. Tickets issued by US Airways for travel on airlines other than US Airways, US Airways Shuttle or US Airways Express will follow the rules of the airline operating the flight(s).

Itinerary changes are subject to availability, and in certain cases, an additional collection fee. Customers will be able to stand by for alternate flights without incurring the standby fee if a satisfactory alternate itinerary cannot be confirmed. Additional information regarding these amended ticketing policies can be found online at www.usairways.com or by calling 800-428-4322. (LCCG)

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United Airlines Offers Advice to Customers Affected by Forecasted Chicago Snowstorm and Issues Travel Waiver

/PRNewswire-FirstCall/ -- As a result of forecasted snowstorms in Chicago, United is encouraging customers to take advantage of its travel waiver and to consider their travel plans, as certain change fees have been waived for them. United advises customers to log on to united.com to make changes to their itineraries or to call United reservations at 1-800-UNITED-1 or their travel agency. All changes must be made by midnight of the customer's original travel date. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.

The revised ticketing policies apply to all tickets purchased Dec. 15, 2008 or earlier, for travel between Dec. 15-17, to, from and through Chicago on any United(R), United Express(R) or United code-share flight. Origin and destination cities must remain the same.

Customers with canceled flights are eligible to apply for a full refund.

Flights may be delayed or canceled in Chicago as a result of the forecasted snow. Customers can minimize possible inconvenience by checking the status of their flights before going to the airport, at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive United's automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at united.com.

United will continue to monitor the situation and adjust ticketing policies on united.com.

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