Delta Offers Travel Assistance to Customers Affected by Winter Weather Expected Across U.S. Southeast

/PRNewswire/ -- Delta Air Lines (NYSE:DAL) today (January 5) announced travel options for customers whose flight plans may be affected by winter weather expected across the U.S. Southeast on Thursday, Jan. 7 - including at the airline's Atlanta hub.

Customers booked on Delta- and Northwest-ticketed flights to, from or through the following states for travel on Thursday may make a one-time change to their travel schedule without fees if tickets are changed by Saturday, Jan. 9, 2010.

-- Alabama
-- Arkansas
-- Georgia
-- Mississippi
-- Tennessee


Delta may proactively reduce flight schedules at affected airports to ensure delays are minimized during the expected storm. However, customers with travel booked to or from the affected states on Jan. 7, may wish to consider postponing or rerouting their trip without penalty to avoid possible inconvenience.

Travel for changed itineraries must begin by Jan. 9, 2010 and changes to origin and destination may result in a fare increase. Any fare difference between the original ticket and the new ticket will be collected at the time of rebooking. Customers whose flights are cancelled may request refunds.

Delta will continue to monitor the weather situation and provide the latest weather updates at delta.com.

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United Airlines Offers Advice to Customers Affected by Forecasted Chicago Snowstorm and Issues Travel Waiver

/PRNewswire-FirstCall/ -- As a result of forecasted snowstorms in Chicago, United is encouraging customers to take advantage of its travel waiver and to consider their travel plans, as certain change fees have been waived for them. United advises customers to log on to united.com to make changes to their itineraries or to call United reservations at 1-800-UNITED-1 or their travel agency. All changes must be made by midnight of the customer's original travel date. Rescheduled travel may be subject to higher fares if it does not meet original rule and booking-code restrictions or is a new itinerary.

The revised ticketing policies apply to all tickets purchased Dec. 15, 2008 or earlier, for travel between Dec. 15-17, to, from and through Chicago on any United(R), United Express(R) or United code-share flight. Origin and destination cities must remain the same.

Customers with canceled flights are eligible to apply for a full refund.

Flights may be delayed or canceled in Chicago as a result of the forecasted snow. Customers can minimize possible inconvenience by checking the status of their flights before going to the airport, at united.com or calling 1-800-UNITED-1 (1-800-864-8331) for automated, up-to-the-minute flight arrival and departure information before leaving for the airport. To receive United's automatic updates via mobile phone or e-mail, customers may register for United EasyUpdate complimentary service at united.com.

United will continue to monitor the situation and adjust ticketing policies on united.com.

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